Customer Care

For product related assistance, wholesale pricing, franchise or any other corporate query.
Contact us on mukesh.prabhudas@sapguae.com

  • Call Us

    You can call us at 0044 74 11 797 165

    (9am – 5pm / Monday – Friday)

  • Email Us

    For online orders, delivery and tracking related matters, email us at

    mukesh.prabhudas@sapguae.com
  • WhatsApp

    Questions related to Online purchase,

    Contact our advisors on WhatsApp at 0044 74 11 797 165

ACCOUNT RELATED

Should I need to create an account to place an order?
No, you don’t have to create an account to place an order.
You can shop as a guest and checkout without creating an account.

What is the benefit to create an account?
It takes few minutes to create your account and all your profile will be saved so you don’t have to enter it for next time. You will also get notified about our discount offers, new launch and other seasonal offers.

What do I need to do if I forget my password to access my account?
You can reset a new password and we will send you the link to your email.
You can also send us an email at Mukesh.prabhudas@sapguae.com

PRICES

Are prices on website inclusive of VAT?
Yes, all prices are inclusive of VAT.

ORDER RELATED

Is it possible to place an order over the WhatsApp?
Yes, you can place your order through our official WhatsApp business number 0044 74 11 797 165 (valid in UK only).

Is it possible to change or cancel an order?
Yes, you can message us on our WhatsApp number (0044 74 11 797 165) or email us at Mukesh.prabhudas@sapguae.com.

I’m not living in the UK but can I order online and delivery can be made to my friend in the UK?
Yes, you can place an order and pay through your credit card. We will deliver your order to your provided location.  In case of any assistance, you can communicate on our WhatsApp account (0044 74 11 797 165).

I’m a tourist in the UK. Can my order be delivered to my hotel in my absence? And how do I pay?
Yes, you can order online and we will deliver to your hotel address.
Payment can be made by credit card on our website while placing the order. Alternatively, you can pay by cash (only in GBP currency) at the time of delivery. If you are not available at hotel, so order will be delivered at the concierge. For such cases, please contact us on WhatsApp (0044 74 11 797 165) or email us at Mukesh.prabhudas@sapguae.com

PAYMENT METHODS

What are the payment methods available?
You can pay online via debit card or credit card and you can also pay by cash at the time of delivery.

Can I pay by credit card at the time of delivery?
No, credit card payment facility is available only for online checkout on our website.

SHIPPING CHARGES

What are the delivery charges?
Delivery charges are AED 16 across the UK.

Do you offer free shipping?
No, we do not offer free shipping in the UK

DELIVERY TIME & TRACKING

Can I get same day delivery?
Same day delivery option is not available at the moment.

Can I track the delivery of my order?
You can track the delivery of your order through our WhatsApp number (0044 74 11 797 165)

How long does it take for the delivery?
It takes 2 business days.

RETURN AND EXCHANGE

How should I make a return?
You can email us at  Mukesh.prabhudas@sapguae.com and we will arrange the pickup.

Can I return in store?
No, return option is not available in store.

Can I buy online and pick up in store?
No, online order can be delivered directly at your provided location.

Is it possible to exchange an item ordered?
No, it is not possible to exchange the item once it is delivered.

How do I return or exchange a faulty item?
You can email us at  Mukesh.prabhudas@sapguae.com along with order details.

INTERNATIONAL CUSTOMERS

What if I am living outside the UK and would like to buy online?

You can browse our website for other countries by choosing from top left corner in the menu section. If you do not find your country then please contact our customer service through email Mukesh.prabhudas@sapguae.com.