Free Shipping above 250 QR | Free Samples

Customer Care

For product related assistance, wholesale pricing, franchise or any other corporate query.
Contact us on [email protected]

  • Call Us

    You can call us at +974 7047 2567

    (9am – 6pm / Sunday – Thursday)

  • Email Us

    For online orders, delivery and tracking related matters, email us at

    [email protected]
  • WhatsApp

    Questions related to Online purchase,

    contact our advisors on WhatsApp at +974 7047 2567

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ACCOUNT RELATED

Should I need to create an account to place an order?
No, you don’t have to create an account to place an order.
You can shop as a guest and checkout without creating an account.

What is the benefit to create an account?
It takes few minutes to create your account and all your profile will be saved so you don’t have to enter it for next time. You will also get notified about our discount offers, new launch and other seasonal offers.

What do I need to do if I forget my password to access my account?
You can reset a new password and we will send you the link to your email.
You can also send us an email at [email protected]

PRICES

Are prices on website inclusive of VAT?
Yes, all prices are inclusive of VAT.

ORDER RELATED

Is it possible to place an order over the WhatsApp?
Yes, you can place your order through our official WhatsApp business number +974 7047 2567 (valid in Qatar only).

Is it possible to change or cancel an order?
Yes, you can message us on our WhatsApp number (+974 7047 2567) or email us at [email protected]

I’m not living in Qatar but can I order online and delivery can be made to my friend in Qatar?
Yes, you can place an order and pay through your credit card. We will deliver your order to your provided location.  In case of any assistance, you can communicate on our WhatsApp account (+974 7047 2567).

I’m a tourist in Qatar. Can my order be delivered to my hotel in my absence? And how do I pay?
Yes, you can order online and we will deliver to your hotel address.
Payment can be made by credit card on our website while placing the order. Alternatively, you can pay by cash (only in QR currency) at the time of delivery. If you are not available at the hotel, so the order will be delivered at the concierge. For such cases, please contact us on WhatsApp (+974 7047 2567) or email us at [email protected]

PAYMENT METHODS

What are the payment methods available?
You can pay online via debit card or credit card and you can also pay by cash at the time of delivery.

Can I pay by credit card at the time of delivery?
No, credit card payment facility is available only for online checkout on our website.

SHIPPING CHARGES

What are the delivery charges?
Delivery charges are QR 17 across Qatar.

Do you offer free shipping?
Yes, shipping is completely free on purchase of QR 250 and above.

DELIVERY TIME & TRACKING

Can I get same day delivery?
Same day delivery option is not available at the moment.

Can I track the delivery of my order?
You can track the delivery of your order by sending us an email at [email protected]

How long does it take for the delivery?
It takes 2 business days.

RETURN AND EXCHANGE

How should I make a return?
You can email us at [email protected] and we will arrange the pickup.

Can I return in store?
No, return option is not available in store.

Can I buy online and pick up in store?
No, online order can be delivered directly at your provided location.

Is it possible to exchange an item ordered?
No, it is not possible to exchange the item once it is delivered.

How do I return or exchange a faulty item?
You can email us at [email protected] along with order details.

INTERNATIONAL CUSTOMERS

What if I am living outside the QATAR and would like to buy online?

You can browse our website for other countries by choosing from top left corner in the menu section. If you do not find your country then please contact our customer service through Email :[email protected] and Whatsapp :9718006177 .

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