Swiss Arabian Return/ Exchange Policy



How to exchange, cancel and refund

You can call or WhatsApp us on +9718006177 or contact us via email at [email protected] if you wish to return the product and we will schedule a return for you. Please note the timing for calls is from 8 AM – 6 PM from Sunday to Thursday, and you can contact us on WhatsApp at any time. 

Return & Cancellation Policy

If you wish to cancel your order you can do it by logging into your account or by informing us through our email address or contact number within 24 hours of purchase.


Return / Refund Policy: If an item is bought through a Swiss Arabian store will be returned and refunded from a Swiss Arabian store, refunds will be completed as per the mode of payment that was done at the time of purchase i.e. cash or credit card. The refund process will be initiated when we confirm the receipt of the product. The credit card refund process can take up to 15 business days once we’ve initiated the process.

Free delivery over AED 250 | Order before 3pm for next day delivery | All Prices are inclusive of VAT