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Customer Care

For product related assistance, wholesale pricing, franchise or any other corporate query.
Contact us on [email protected]

  • Call Us

    You can call us at +965 6905 6846

    (9am – 6pm / Sunday – Thursday)

  • Email Us

    For online orders, delivery and tracking related matters, email us at

    [email protected]
  • WhatsApp

    Questions related to Online purchase,

    contact our advisors on WhatsApp at +965 6905 6846

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Why join Mashkoor

The Mashkoor Loyalty program is available exclusively for our loyal customers. The card-less loyalty program offers you 2% of the net transaction value as points for every 1 Dirham you spend. You can earn points on all your purchases from any Swiss Arabian outlet. These points can be redeemed to make purchases at Swiss Arabian stores.

How does the Mashkoor Loyalty program work?

We have recently changed Mashkoor mechanics of earning and redemption, please go through the updated scheme:

You can sign up for the Mashkoor Loyalty program at any of our stores.
Following this, you will earn 2% of the net transaction value as points for every 1 Dirham you spend you spend at Swiss Arabian.

1 point is equal to AED1
You can redeem points any time at any Swiss Arabian store in UAE, you will receive an SMS on your registered phone number with a unique code which you should provide to our customer friendly staff and they will redeem your points.
You can redeem any value of points from your account balance.
Points earned will be reflected next day in the members accounts.


Points will automatically be forfeited if not redeemed within 18 months from the date of points earned. Swiss Arabian is not responsible for expired points as the system automatically deletes unused points balance after 18 months if it’s not used.

As a Mashkoor member, you will also receive invitations to special events, promotions and launches.
You will receive all the latest news and updates about new products from Swiss Arabian.
Old Mashkoor members will have their points and values converted match to the new system automatically.

More Info

You can contact us anytime at our care centre by email: [email protected] or by phone: +97165774451.